Shipping & Policies

SHIPPING INFORMATION

All parcels are shipped from Athens, Greece by Hellenic Post (ELTA) as Registered International Mail, Signature Required.  
Especially to UK and Germany, parcels are shipped by International Tracked Mail (Non sign for).
You gonna receive your order by your National Post Provider.
I always provide you a tracking number.
Shipping cost to each country, is calculated during checkout.
 
If you need an EXPRESS shipping service, please contact me first.
 
Processing Time:
The majority of my items is "made to order".
Since all my items are completely handmade, stitch by stitch, by myself alone, it takes me some time ...
At the moment  the majority of "made to order" items, are scheduled to dispatch up to 5-7 business days after purchase.
Hard Covers may need up to 2 -3 weeks.
"Ready to ship" items are dispatched within 3 business days.

I will do my best to send your order the soonest possible and I will let you know immediately that I have sent it.

Estimated shipping times after dispatching:
Europe: 4 - 10 business days (except Spain and Italy. Those counties offten requires up to 20 business days).
United States:  10 - 20 business days.
Australia: 10 - 25 business days.
Canada : Currently unknown due the strike of Canadian Union of Postal Workers. Normally, 10 - 30 business days.
Mexico : 1 - 4 months.
South America : 1-4 months.
Elsewhere globally: 10 - 45 business days.
☞ Please allow extra time for the shipment during peak seasons for the Posts like Christmas & holidays.
 
Please, note:
  • The option of online tracking affter leaving Greece, depends on your National Post Provider.
  • I'll do my best to meet these shipping estimates, but cannot guarantee them.
  • Buyers are responsible for any customs and import taxes that may apply.
  • I'm not responsible for delays due to customs.

If you face any problem with your shipment, please contact me and I'll do my best to help. 


REFUNDS & RETURNS

Please feel free to contact me with any questions you have before making a purchase.
Above all else I want you to be satisfied with our transaction. 
 

Returns Accepted: 
Just contact me within 3 days of receiving your package and then mail your return within 14 days with proof of shipment.

Cancellation Policy:
Cancellation requests can be made within 12 hours of purchase.
After that, it is likely your order has already is in processing mode.
 
Non-Returnable Items:
I cannot accept returns for custom orders, personalized items, clearance items or pieces which show signs of use. 
 
Conditions of Return:
Your refund will be issued after we receive your return.
Original shipping and return shipping costs are your responsibility as the buyer.
I do not issue refunds on items that are returned without prior authorization, on returned unclaimed parcels, or on items that are not returned in the same condition in which they were shipped.

PRIVACY

PRIVACY POLICY IN TWO WORDS:
I will only use your shipping address, and contact information to communicate with you about your order and to fulfill your order.

I NEVER share your shipping address, contact information or any other information you may share with me, with any third parties, except Post Companies or Courier companies in order to send you your purchase and only for that purpose.
I NEVER use your shipping and contact information for promotional purposes.

I do not have any access to your payment information.
Your card information is never shared with me.
PayPal proceeds your Payments.
 

You can contact me at any time by my "contact" form in my shop. :-)


 
PRIVACY POLICY IN MANY WORDS:
 
Information I Collect:
To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment method information, and the details of the product that you’re ordering.
You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
 
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list (I do not have a mailing list actually at all);
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
 
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
 
Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.
 
Your Rights:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
If you have any questions or concerns, you may contact me by "contact" form in my shop.

Thank you :-)

Please, feel free to contact me if you have any question or problem with your order.